Leadership
All Leadership training utilises methods which are inspirational for future leaders. Many of the sessions offer practical based learning including leadership behaviour and style as well as knowledge and skill.
Sample topics include:
- Authentic Leadership – using your personality and developing your own style
- Leadership for Line Managers and Team Leaders
- Leading Through Times of Change
- Leading Project Teams
- Self Awareness for Leaders – using a blend of tools such as Myers Briggs Type Indicator (MBTIâ), 360 degree feedback
- Self Leadership
- Strategic Leadership
- Stress Management for Today’s Leaders
Management
Our wealth of management training solutions range from short ready to run management programmes, through to long term tailor made management development projects.
Sample topics include:
- Appraisals – conducting an effective appraisal
- Change Management
- Motivation and Engagement
- Performance Management
- Team Leader Development
- Team Building
Business Skills Training
Whether in a management or a non management role, Macnaughton McGregor has a full range of business development options. From presentation skills to finance for non-financial managers, we have a carefully selected list of subject areas to choose from, each with arrange of sessions.
Sample topics include:
- Business and Report Writing Skills
- Communication Skills
- Effective Meetings
- Finance for Non-Financial Managers
- Negotiation Skills
- Planning Skills
- Presentation Skills
- Problem Solving
- Project Leadership
- Project Management
- Time Management
- Train the Trainer
Personal Development
Effective personal development helps you to gain a greater level of self awareness, identify blocks to making maximum use of your potential, develop more effective thinking styles and adopt new approaches to work and relationships.
Sample topics include:
- 360 Degree Feedback
- Assertive Behaviour
- Confidence Building
- Individual Learning – making the most of learning opportunities and transferring learning into the workplace
- NLP (neuro linguistic programming) – key tools and techniques
- Personal Development Planning
- Personal Effectiveness through Time Management
- Personality Profiling using Myers Briggs Type Indicator (MBTIâ), 16pf
- Thinking Positively and Adopting a Proactive Approach at Work
- Stress Management
Human Resources
Using our professionals in the field of HR we deliver training which is grounded in Employment Law and best practice but delivered in a practical and down to earth way.
Sample topics include:
- Absence Management
- Bullying and Harassment
- Contracts – written contracts and the importance of the psychological contract
- Corporate Social Responsibility
- Discipline & Grievance
- Equality and Diversity
- Essential Employment Law for Managers
- Managing Poor Performance
- Recruitment and Selection
Customer Services Training
Macnaughton McGregor’s customer service training solutions are acknowledged to be highly effective. They are built on the in-depth experience acquired across virtually every industry sector. Whether you are looking for Ready to Run Customer Service Training or you need to put a ‘wow’ into your customer service team using our bespoke training solution, we can help.
Sample topics include:
- Complaints Handling & Influencing Skills
- Customer Service – Telephone Skills
- Developing a Customer Service Approach
- Face-to-Face Customer Service
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