Mediating Conflict

Mediation Training for Virgin Money’s HR Team: When 2macs first talked to Virgin Money about working together there were two main challenges: Firstly, it was about getting the content and delivery approach right. Ensuring people gained an in-depth understanding of workplace conflict, how it arises, is sustained and therefore what is required to de-escalate and […]

Workplace Mediation

Building and developing Northumbria University’s pool of Mediators: As a long-standing client we were more than happy when Northumbria University asked if we would help them expand their team of internal mediators and support the continuing professional development of the existing pool. Those who were looking to join the pool of mediators attended the 2-day […]

Incident Investigation

Incident Investigation Training for Breedon Aggregates: Breedon Aggregates is the UK’s largest independent aggregates company, employing more than 1,200 people across the UK supplying materials to the construction and building sectors. We have been working with Breedon for several years and have successfully delivered a number of ‘Health & Safety Roadshows’, which saw our trainers […]

NHS South Tees

Mediating Conflict

Training Mediators for South Tees Hospitals NHS Foundation Trust: When Rachael Metcalf, Assistant Director of Human Resources at South Tees Hospitals NHS Foundation Trust, realised her organisation needed to expand their team of mediators by training up a range of appropriate employees, she knew exactly who to approach. Thanks to a colleague knowledgeable with – […]

Site and Product Launches

Supporting the opening of a new Aspers casino: Founded in the early 2000s by business chairman Damian Aspinall, Aspers Casinos have taken the ‘traditional’ casino experience and translated it into a whole new ‘leisure experience’; specifically designed with the ‘modern’ demands of both the ‘gamer’ and the ‘gaming’ requirements of today, at the heart of […]

Safety Coaching

Aughinish Alumina describe, in their own words, the safety training 2macs delivered and the impact it has had: At Aughinish Alumina we understand that even though we are part of Rusal – a world class organisation with proven procedures, effective systems and a well-trained, intelligent workforce – we still have serious accidents. There are many […]

Building a Safety Culture

SSE describe how 2macs help embed their safety culture: Following the implementation of a behavioural based safety programme across the SSE Group, our operational supervisors were identified as a group of colleagues who needed support and development towards how they coach their teams in working safely. We were looking for a new approach and an […]

Enhancing Customer Experience

Tombola describe how 2macs used drama to improve their Customer Experience: One of Sunderland’s largest employers has introduced a unique way of improving staff  ‘performance.’ Tombola, Europe’s biggest online bingo company, which employs nearly 300 people from its Wylam Wharf HQ in Sunderland, is using drama to develop its team of chat room moderators. Professionally-trained actors […]