Background:
Helen is a conscientious, creative and computer-literate trainer who is highly effective. She makes use of her experience to produce work to an extremely high standard especially when under pressure. Her pleasant and sympathetic nature coupled with a good sense of humour and excellent communication skill’s enable her to lead and work well within any team.

Recent Contracts:

Cambridge Assessment - Facilitator of ‘Valuing Diversity’ sessions for managers and non-managers

Amicus - Facilitated ‘Dignity at Work’ sessions

Paul Smith - Designed and delivered a series of sessions including ‘Supervisory Skills’, ‘Time Management’ and ‘Assertiveness and Delegation’.

Stoke on Trent City Council - Facilitated ‘Performance Management’ sessions

Areas of Expertise

• Managing change
• Managing performance (disciplinary and grievance)
• Giving and receiving feedback
• Dealing with difficult people
• Train the Trainer for on the job coaches
• First impressions (customer service training)
• Respect for the individual (preventing bullying and harassment training)
• Assertiveness and delegation
• Coaching skills
• Introduction to management
• Time management
• Managing conflict
• Enabling excellent people management
• Managing violent and aggressive incidents
• Managing meetings
• Supervisory skills
• Organising and Motivating your Team
• Diversity
• Interviewing skills
• Presentation Skills
• Absence to Attendance
• Working Smarter (Based on Covey’s Seven Habits)
• Influencing and Negotiating
• First Steps to People Management
• Huddle (Team Briefing)
• Health and Safety Training
• Appraisal Training
• Recruitment and Selection

Qualifications & Training       

• BA (Hons) Literature and History
• Certificate in Training Practice
• Licentiate Member of Chartered Institute of Personnel and Development – Awarded Best Examination Performance in Specialist and Generalist Personnel and Development September 2007
• Licensed MAP (Managerial Assessment of Proficiency) Assessor